Jr. Technical Support Representative ($17.00-$19.00)
3.
4 Mechanicsville, VA Mechanicsville, VA Full-time Full-time $17 - $19 an hour $17 - $19 an hour 1 day ago 1 day ago 1 day ago QubicaAMF - Junior Technical Support Representative We are looking for motivated individuals who want to kick-start a career in technology and technical services.
Would you thrive in a small support center where you can learn about the technology and innovations driving the bowling and entertainment industry? This position is designed to offer a growth path into our professional Technical Support team.
As a Junior Technical Support Representative, you will train to support our customers by phone, email, chat, and using various remote support tools.
Our customers are a combination of large and small businesses, some with little or no IT expertise in-house.
We are looking for people with strong technical skills and those who interact well with customers -- whether they are the business owner, front desk staff, or mechanics.
We are a growth-focused employer dedicated to further developing these skills in our employees.
As a Junior Technical Support Representative, every day is unique.
Below are some daily activities you may engage in:
Answer and respond to technical issues via inbound calls from external customers and end-users of QubicaAMF Products.
Use your sleuthing skills to troubleshoot a possible wiring issue Diagnosis and fix that pesky computer that won't boot Team up with peers to increase overall knowledge of different aspects of products Provide remote installation support for our proprietary software Troubleshoot and initiate a warranty claim Remain calm and conquer that Point-of-Sale terminal that won't connect to the network Here are the skills and traits we are looking to build upon:
Working knowledge of firewalls, routers, switches End-user support (OS, Hardware, and Printer troubleshooting, etc.
) Excellent communication (written and oral) skills Excellent documentation and record-keeping skills The desire and ability to learn new technology Some travel is required so we can develop your skills through hands-on training Previous technical support experience is definitely a plus This job might be for you if:
You like helping people.
If you do not know the answer, you will dig until you find it.
You enjoy making a bad day into a good day for a customer.
The word cool under pressure is your middle name.
Your customer service is WOW.
You are good at advocating and empathizing You think on your feet.
You are the sleuth of technical and mechanical problems Patience, adaptability, positive attitude, attention to detail, team player, and a good sense of humor are a must Extra Awesome Technical background in electrical and/or mechanical systems Understanding of hand tools, meters, and power tools to troubleshoot electrical and mechanical problems Bilingual is an added bonus.
Likes sports, plays video games, and have a crazy sense of humor.
Job Type:
Full-time Pay:
$17.
00 - $19.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance Schedule:
8 hour shift
Experience:
Customer support:
1 year (Required) Windows:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Mechanicsville, VA Mechanicsville, VA Full-time Full-time $17 - $19 an hour $17 - $19 an hour 1 day ago 1 day ago 1 day ago QubicaAMF - Junior Technical Support Representative We are looking for motivated individuals who want to kick-start a career in technology and technical services.
Would you thrive in a small support center where you can learn about the technology and innovations driving the bowling and entertainment industry? This position is designed to offer a growth path into our professional Technical Support team.
As a Junior Technical Support Representative, you will train to support our customers by phone, email, chat, and using various remote support tools.
Our customers are a combination of large and small businesses, some with little or no IT expertise in-house.
We are looking for people with strong technical skills and those who interact well with customers -- whether they are the business owner, front desk staff, or mechanics.
We are a growth-focused employer dedicated to further developing these skills in our employees.
As a Junior Technical Support Representative, every day is unique.
Below are some daily activities you may engage in:
Answer and respond to technical issues via inbound calls from external customers and end-users of QubicaAMF Products.
Use your sleuthing skills to troubleshoot a possible wiring issue Diagnosis and fix that pesky computer that won't boot Team up with peers to increase overall knowledge of different aspects of products Provide remote installation support for our proprietary software Troubleshoot and initiate a warranty claim Remain calm and conquer that Point-of-Sale terminal that won't connect to the network Here are the skills and traits we are looking to build upon:
Working knowledge of firewalls, routers, switches End-user support (OS, Hardware, and Printer troubleshooting, etc.
) Excellent communication (written and oral) skills Excellent documentation and record-keeping skills The desire and ability to learn new technology Some travel is required so we can develop your skills through hands-on training Previous technical support experience is definitely a plus This job might be for you if:
You like helping people.
If you do not know the answer, you will dig until you find it.
You enjoy making a bad day into a good day for a customer.
The word cool under pressure is your middle name.
Your customer service is WOW.
You are good at advocating and empathizing You think on your feet.
You are the sleuth of technical and mechanical problems Patience, adaptability, positive attitude, attention to detail, team player, and a good sense of humor are a must Extra Awesome Technical background in electrical and/or mechanical systems Understanding of hand tools, meters, and power tools to troubleshoot electrical and mechanical problems Bilingual is an added bonus.
Likes sports, plays video games, and have a crazy sense of humor.
Job Type:
Full-time Pay:
$17.
00 - $19.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance Schedule:
8 hour shift
Experience:
Customer support:
1 year (Required) Windows:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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