Customer Service Representative
L&M Carpet One Floor & Home L&M Carpet One Floor & Home Mechanicsville, VA Mechanicsville, VA Full-time Full-time $60,000 - $100,000 a year $60,000 - $100,000 a year 18 hours ago 18 hours ago 18 hours ago Are you:
A problem-solver? Detail-oriented? The type of person who loves to learn and share that information with others? L&M Carpet One Floor and Home is currently looking for someone like you.
This is a position that only comes open every few years; and all we need is you! This role is an inside sales position, working with our team to better support our customers as they navigate the projects in their homes.
From selling flooring to retail customers, to supporting the team with showroom design, there is terrific growth potential here at L&M Carpet One.
The position requires interacting with customers and assisting them with product choices according to their individual needs.
Whether that interaction occurs in our showroom or in the community, the objective is always to provide flooring advice that will make the customers' buying decision easier.
This role will also receive internal coaching and will work closely with leadership to give our customers the best experience while also creating opportunity and growth for you down the road.
L&M Carpet One Floor and Home has long been regarded as one of the premier flooring retailers in Richmond, VA.
Locally owned and operated for 54 years, we are known for our superior customer service and our professional staff.
Because we belong to the largest floor covering cooperative in the world, our company offers the very best flooring products with only the most qualified installers.
We believe in creating a family friendly work environment, where each person is an integral member of the team, yet responsible for his or her own results and earning potential.
We are proud of our heritage and would like to find an individual who will excel and prosper in a fast-paced retail environment becoming a valued member of our team.
Duties Although not an all-inclusive list, the following are some of the duties and expectations that we have for this position:
L&M Carpet One Floor and Home has a very strong onboarding and training plan, as we believe in investing in our people, so we will help you grow the knowledge needed for success.
Sell flooring and floor care products Greet customers and determine their wants and needs while working with technology (including iPads provided for each team member) Keep up-to-date on the wide selection of floors we have to offer along with the benefits and warranties provided by each Provide outstanding customer service Enter sales orders Help work through, and follow-up after, the completion of each job Build client relationships Network regularly, and work effectively, with other store employees Create and execute targeted sales strategies Receive payment, or obtain credit authorization Use computer database to research the availability of merchandise and to process orders Follow up in a timely and professional manner with all customers on requests and/or concerns Answer questions from customers about flooring Assist customers with flooring selections (explain features/benefits, etc.
) Help customers with their choice through decorating and/or design advice with the use of state-of-the-art digital visualizer software Maintain showroom by keeping samples and displays neat, current, and clean Prospect for new business Requirements The ideal candidate must be:
Willing to divide his or her work time between the showroom floor and occasionally visiting clients to assist with selection.
Willing to undergo our extensive product and sales training to become a certified flooring and design expert.
A self-starter.
Personally well-organized.
Willing to create new business.
Able to provide outstanding customer service.
Able to provide exceptional follow-up.
Some additional qualifications include:
Must have access to reliable transportation to get to work, and to visit customers' homes or job sites when necessary Open and flexible work availability, including rotational Saturdays with a day off during the week to offset weekends a Saturday is worked.
Strong knowledge of the Microsoft Office programs and a willingness to learn our operating systems.
Retail sales experience would be a plus, but not required.
A passion for, or experience with, decorating or design would also be a plus, but not required.
Nice To Haves L&M Carpet One Floor and Home is a small company with great opportunities for the right candidate.
The average tenure of our staff is over 15 years.
It is a great group of team-oriented people who are all out there to be the best they can be.
We are looking for someone who will both fit in with the team but bring new energy and add diversity.
Although the pandemic was hard on everyone, we have continued to be blessed with continued growth year over year.
We continue to take control of where we are headed, maintaining passion along the way.
If you are just starting your career journey or are ready to make that hard left turn and start something new, send in your resume or give us a call and talk about what you are looking for in a job.
Come see what it feels like to be supported in your career and see what it feels like to help make someone's Dream Home a reality.
Benefits Medical Insurance with Employee's Monthly Premium Covered 100% by L&M Dental & Vision Simple IRA with Match Employee Pricing on Products This role starts as salary role with a commission and bonus structure.
As new hires become more comfortable and experienced, higher incentivized pay plans are available.
The average sales team member starting with no prior sales experience or flooring experience earns on average $60k-$80k within the first full year after training.
By year two, average $80k-$100k with no limit to growth.
Providing superior customer service allows earning potential to exponentially grow as your personal client base develops.
How to Apply Please provide the following:
An up-to-date resume and brief cover letter outlining your experience for the position Salary history and/or requirements Candidates who meet our selection criteria will be contacted by e-mail or phone for the next step in our hiring process.
We encourage you to check out our Google reviews to get an idea of the service level we provide and expect from our team.
We also encourage you to stop by our showroom to experience the professional environment and our award-winning showroom.
Thank you for your interest in our position.
We appreciate the time you have taken to apply with us.
L&M Carpet One Floor and Home is an Equal Opportunity Employer About Us Founded in 1969, L&M Carpet One has grown to be one of the largest, privately-owned new construction, commercial and residential floor-covering, ceiling and bathroom remodel companies in central Virginia.
Possessing vast experience, award-winning customer service, technical expertise, a membership in the largest floor-covering cooperative in the world, and quality installations, their company continues to year after year.
As a local-family owned business, their mission and passion have, an continue to be, to create an environment that their team can enjoy being a part of, to provide ample opportunity for continued success and to develop a reputation in the community that their team can take pride in.
Job Type:
Full-time Pay:
$60,000.
00 - $100,000.
00 per year
Benefits:
Health insurance On-the-job training Paid time off Parental leave Experience level:
No experience needed Shift:
Day shift Weekly day range:
Monday to Friday Rotating weekends Work setting:
In-person Application Question(s):
Are you willing to work rotational Saturday shifts? (To offset weekend shifts, team members have scheduled week days off also on a rotational basis.
) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
A problem-solver? Detail-oriented? The type of person who loves to learn and share that information with others? L&M Carpet One Floor and Home is currently looking for someone like you.
This is a position that only comes open every few years; and all we need is you! This role is an inside sales position, working with our team to better support our customers as they navigate the projects in their homes.
From selling flooring to retail customers, to supporting the team with showroom design, there is terrific growth potential here at L&M Carpet One.
The position requires interacting with customers and assisting them with product choices according to their individual needs.
Whether that interaction occurs in our showroom or in the community, the objective is always to provide flooring advice that will make the customers' buying decision easier.
This role will also receive internal coaching and will work closely with leadership to give our customers the best experience while also creating opportunity and growth for you down the road.
L&M Carpet One Floor and Home has long been regarded as one of the premier flooring retailers in Richmond, VA.
Locally owned and operated for 54 years, we are known for our superior customer service and our professional staff.
Because we belong to the largest floor covering cooperative in the world, our company offers the very best flooring products with only the most qualified installers.
We believe in creating a family friendly work environment, where each person is an integral member of the team, yet responsible for his or her own results and earning potential.
We are proud of our heritage and would like to find an individual who will excel and prosper in a fast-paced retail environment becoming a valued member of our team.
Duties Although not an all-inclusive list, the following are some of the duties and expectations that we have for this position:
L&M Carpet One Floor and Home has a very strong onboarding and training plan, as we believe in investing in our people, so we will help you grow the knowledge needed for success.
Sell flooring and floor care products Greet customers and determine their wants and needs while working with technology (including iPads provided for each team member) Keep up-to-date on the wide selection of floors we have to offer along with the benefits and warranties provided by each Provide outstanding customer service Enter sales orders Help work through, and follow-up after, the completion of each job Build client relationships Network regularly, and work effectively, with other store employees Create and execute targeted sales strategies Receive payment, or obtain credit authorization Use computer database to research the availability of merchandise and to process orders Follow up in a timely and professional manner with all customers on requests and/or concerns Answer questions from customers about flooring Assist customers with flooring selections (explain features/benefits, etc.
) Help customers with their choice through decorating and/or design advice with the use of state-of-the-art digital visualizer software Maintain showroom by keeping samples and displays neat, current, and clean Prospect for new business Requirements The ideal candidate must be:
Willing to divide his or her work time between the showroom floor and occasionally visiting clients to assist with selection.
Willing to undergo our extensive product and sales training to become a certified flooring and design expert.
A self-starter.
Personally well-organized.
Willing to create new business.
Able to provide outstanding customer service.
Able to provide exceptional follow-up.
Some additional qualifications include:
Must have access to reliable transportation to get to work, and to visit customers' homes or job sites when necessary Open and flexible work availability, including rotational Saturdays with a day off during the week to offset weekends a Saturday is worked.
Strong knowledge of the Microsoft Office programs and a willingness to learn our operating systems.
Retail sales experience would be a plus, but not required.
A passion for, or experience with, decorating or design would also be a plus, but not required.
Nice To Haves L&M Carpet One Floor and Home is a small company with great opportunities for the right candidate.
The average tenure of our staff is over 15 years.
It is a great group of team-oriented people who are all out there to be the best they can be.
We are looking for someone who will both fit in with the team but bring new energy and add diversity.
Although the pandemic was hard on everyone, we have continued to be blessed with continued growth year over year.
We continue to take control of where we are headed, maintaining passion along the way.
If you are just starting your career journey or are ready to make that hard left turn and start something new, send in your resume or give us a call and talk about what you are looking for in a job.
Come see what it feels like to be supported in your career and see what it feels like to help make someone's Dream Home a reality.
Benefits Medical Insurance with Employee's Monthly Premium Covered 100% by L&M Dental & Vision Simple IRA with Match Employee Pricing on Products This role starts as salary role with a commission and bonus structure.
As new hires become more comfortable and experienced, higher incentivized pay plans are available.
The average sales team member starting with no prior sales experience or flooring experience earns on average $60k-$80k within the first full year after training.
By year two, average $80k-$100k with no limit to growth.
Providing superior customer service allows earning potential to exponentially grow as your personal client base develops.
How to Apply Please provide the following:
An up-to-date resume and brief cover letter outlining your experience for the position Salary history and/or requirements Candidates who meet our selection criteria will be contacted by e-mail or phone for the next step in our hiring process.
We encourage you to check out our Google reviews to get an idea of the service level we provide and expect from our team.
We also encourage you to stop by our showroom to experience the professional environment and our award-winning showroom.
Thank you for your interest in our position.
We appreciate the time you have taken to apply with us.
L&M Carpet One Floor and Home is an Equal Opportunity Employer About Us Founded in 1969, L&M Carpet One has grown to be one of the largest, privately-owned new construction, commercial and residential floor-covering, ceiling and bathroom remodel companies in central Virginia.
Possessing vast experience, award-winning customer service, technical expertise, a membership in the largest floor-covering cooperative in the world, and quality installations, their company continues to year after year.
As a local-family owned business, their mission and passion have, an continue to be, to create an environment that their team can enjoy being a part of, to provide ample opportunity for continued success and to develop a reputation in the community that their team can take pride in.
Job Type:
Full-time Pay:
$60,000.
00 - $100,000.
00 per year
Benefits:
Health insurance On-the-job training Paid time off Parental leave Experience level:
No experience needed Shift:
Day shift Weekly day range:
Monday to Friday Rotating weekends Work setting:
In-person Application Question(s):
Are you willing to work rotational Saturday shifts? (To offset weekend shifts, team members have scheduled week days off also on a rotational basis.
) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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