Technical Support Representative (NOT remote, 10am-7pm OR 12pm - 9pm)
Mechanicsville, VA Mechanicsville, VA Full-time Full-time $19 - $21 an hour $19 - $21 an hour 1 hour ago 1 hour ago 1 hour ago QubicaAMF - Technical Support Representative We're looking for an IT professional who will thrive in a small support center, providing outstanding technical assistance to our customers.
This position will provide support to our customers by phone, using various remote support tools.
Our customers are a combo of large and small businesses, some with little or no IT expertise in-house.
We're not just looking for the best technical skills, we're also looking for folks who interact well with customers over the phone - whether they're the business owner, front desk staff or mechanic.
As a Technical Support Representative, no day is typical, but below are some things you might do:
Answer and respond to technical issues via inbound calls from external customers and end-users of QubicaAMF Products.
Use your sleuthing skills to troubleshoot a possible wiring issue Diagnosis and fix that pesky computer that just won't boot Team up with peers to increase overall knowledge of different aspects of products Provide remote installation support for our proprietary software Initiate a warranty claim Remain calm and conquer that Point of Sale terminal that won't connect to the network You'll need:
Working knowledge of firewalls, routers, switches End-user support (OS, Hardware and Printer troubleshooting, etc.
) Excellent communication (written and oral) skills Excellent documentation and record-keeping skills The desire and ability to learn new technology Previous technical support experience This job might be for you if:
You like helping people.
If you don't know the answer, you'll dig till you find it.
You enjoy making a bad day into a good day for a customer.
The word cool under pressure is your middle name.
Your customer service is WOW, you are good at advocating and empathizing You think on your feet.
You are the sleuth of technical and mechanical problems Patience, adaptability, positive attitude, attention to detail, team player, and a good sense of humor are a must Extra Awesome Technical background in electrical, and/or mechanical systems Understanding of hand tools, meters, and power tools to troubleshoot electrical and mechanical problems Likes sports, video games, and has a crazy sense of humor.
Job Type:
Full-time Pay:
$19.
00 - $21.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Tuition reimbursement Vision insurance Schedule:
8 hour shift Education:
High school or equivalent (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
This position will provide support to our customers by phone, using various remote support tools.
Our customers are a combo of large and small businesses, some with little or no IT expertise in-house.
We're not just looking for the best technical skills, we're also looking for folks who interact well with customers over the phone - whether they're the business owner, front desk staff or mechanic.
As a Technical Support Representative, no day is typical, but below are some things you might do:
Answer and respond to technical issues via inbound calls from external customers and end-users of QubicaAMF Products.
Use your sleuthing skills to troubleshoot a possible wiring issue Diagnosis and fix that pesky computer that just won't boot Team up with peers to increase overall knowledge of different aspects of products Provide remote installation support for our proprietary software Initiate a warranty claim Remain calm and conquer that Point of Sale terminal that won't connect to the network You'll need:
Working knowledge of firewalls, routers, switches End-user support (OS, Hardware and Printer troubleshooting, etc.
) Excellent communication (written and oral) skills Excellent documentation and record-keeping skills The desire and ability to learn new technology Previous technical support experience This job might be for you if:
You like helping people.
If you don't know the answer, you'll dig till you find it.
You enjoy making a bad day into a good day for a customer.
The word cool under pressure is your middle name.
Your customer service is WOW, you are good at advocating and empathizing You think on your feet.
You are the sleuth of technical and mechanical problems Patience, adaptability, positive attitude, attention to detail, team player, and a good sense of humor are a must Extra Awesome Technical background in electrical, and/or mechanical systems Understanding of hand tools, meters, and power tools to troubleshoot electrical and mechanical problems Likes sports, video games, and has a crazy sense of humor.
Job Type:
Full-time Pay:
$19.
00 - $21.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Tuition reimbursement Vision insurance Schedule:
8 hour shift Education:
High school or equivalent (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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